Communication Center

Team Members

Life Line Ambulance employs certified emergency dispatch team members and conducts extensive training with them before they go to work in our communications center. These professionals take calls and dispatch units from the center 24 hours a day, seven days a week throughout the service area. In addition to the professional dispatchers, Life Line is one of the few ambulance services that employs a full-time GIS Specialist.

All dispatch team members conduct daily self-audits and continuous training, and the entire department works closely with our billing, quality assurance/improvement, field and mapping departments to ensure everyone is working with the most complete information available.
 

Technology

Because Life Line Ambulance is a private company, we can afford to make immediate investments to improve our service capabilities, now and into the future. We are very careful to utilize technologies that integrate well with our current systems and build on each other. These technologies include our geographic informational and automated vehicle location systems. All these technologies, in combination with our professional team members, help Life Line deliver exceptional customer service.

Geographic Informational System (GIS)

Our geographic informational system (GIS) specialist works with detailed mapping programs integrating information from various sources and providing a comprehensive picture of the entire 9,000-square-mile service area, including three counties. Our dispatch team uses this information to get emergency crews to the scene as quickly as possible. As Arizona continues to experience enormous growth, our full-time specialist updates and uploads information to our dispatch database on a continuous basis, working cooperatively with our crews and with statewide, county, city, police and fire GIS departments to ensure the latest updates and create physical map books crews carry in each ambulance.

Just about every ambulance service utilizes a mapping program, but it’s a rarity to employ a mapping specialist providing daily road updates. Life Line Ambulance is constantly setting new benchmarks for emergency services to serve our patients more quickly, more effectively, more efficiently.

Automated Vehicle Location (AVL) System

Currently, Life Line Ambulance is the only service in Arizona to have an automated vehicle location (AVL) satellite/cellular system in place. This means that through satellites and cellular services, we are able to track every unit in our fleet every 15 seconds, no matter where they are in our expansive service area. This precise tracking allows us to dispatch the closest unit to the emergency scene. Our AVL system is, of course, seamlessly integrated into our GIS. Again, Life Line is leading the field with this type of integration. The GIS tells us where you are, and the AVL tells us where we are. These systems work in tandem to get both of us together quickly. It’s why we’re here: to be there to care.