Life Line Ambulance
 

Life Line:
Your EMS
Experts

 

Transport date: 2-07-08

 

"The ambulance crew were very professional and took excellent care of me. Please let the whole crew know that I appreciated their kindness and compassion ... Life Line Ambulance--that's what it is: a lifeline! Thanks to all! The business office billed our insurance company promptly."

 

Transport date: 9-10-07

 

"Ambulance arrived in 2 minutes! Great job!

 

 

 


Account Services

Patient/Insurance Billing

The last thing you should have to worry about when you’re in an emergency situation is how to pay the bill. Life Line Ambulance strives to alleviate this stress by providing exceptional customer service throughout the process, including billing. We assign one customer service representative who works with you and your account from the time service is rendered to when the bill is paid in full. If you have questions, you will speak to one caring representative.

Billing Frequently Asked Questions

Q: Why does Life Line send me a bill after I’ve received services?

Because Life Line is a private ambulance company, our services are not funded through tax revenues, as are other emergency services. Thus, you and/or your insurance provider must pay for our services. Our rates are set and regulated by the Arizona Department of Health Services.

Q: Does my insurance company pay for this bill?

Most private insurance providers, including Medicare and AHCCCS, cover emergency and medically necessary non-emergency medical transportation, but it is always best to check with your provider BEFORE you have a critical event in your life. Know your coverages now, so you won’t have to worry about that while you or your loved ones heal.

Q: Does Life Line submit this bill to my insurance company?

After your emergency event or non-emergency transportation, Life Line will submit a billing statement to you and/or a claim form to your insurance company.

Q: What insurance companies does Life Line work with?

Life Line submits billing claims to:

  • Medicare.

  • AHCCCS/Medicaid programs.

  • Private insurance companies, such as automobile and health.

  • Worker’s compensation programs.

  • Specialized health programs.

Q: What does this bill cover?

This statement details expenses you incurred for the service, including those to send out your EMS team, mileage, treatments you received and supplies the emergency crew used on your behalf.

Q: When is payment due, and what forms of payment do you accept?

Payment in full is due 30 days after we generate the billing statement. Life Line accepts personal checks and major credit cards.

Q: Can I get a discount on my bill?

Life Line is regulated by the Arizona Department of Health Services, including the rates we can charge, and the Arizona statute does not permit any discounting of any kind.

HIPAA Information

Please see our privacy policy page 1  and privacy policy page 2 for HIPAA information.

 

 

Corporate Headquarters:
915 Hinman Street · Prescott, AZ 86305
(800) 418-5523 · (928) 445-3814
Fax (928) 778-1477
· info@lifelineaz.com

 
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