Life Line Ambulance
 

Life Line:
Your EMS
Experts

"I couldn't have asked for better service and care.  They were thoughtful and very courteous."

 

 

"Your staff are extremely well qualified, courteous, and very caring. Thank you!"

 

 

"All personnel were very kind and thoughtful."

 

 

"I have had a few trips this year and every time the service was great.  Keep up the good work."

 

 

"The crew was very friendly and efficient. Thank you"

 

"So glad to have the opportunity to "THANK" the crew that came to help me.  They were so kind and patient.  They performed so efficiently and yet so gentle with me.  Thank you each and everyone.  May God Bless you!"

 

 

"Courteous medics, extremely helpful staff and prompt!"

 

 

"We were very grateful for the efficiency of your organization."

 

 

You are the best!  Very caring and friendly and made me very comfortable."

 

 

"I was not very oriented when you came to rescue me.  I was very scared and you made me feel safe, the crew was so wonderful!  Thank you so much for everything.  Keep up the wonderful work!"

 

 

"Medics were very courteous! Professional we were all very grateful for their care."

 

 

"Thank you for your quick response on Easter Sunday.  Both my son and I were so scared, but you kept him calm during our drive to Phoenix.  Also thank you for listening to me rattle and keep my mind off of what was happening.  My son is doing better and thinks he runs the hospital!"


Account Services

Patient/Insurance Billing

The last thing you should have to worry about when you’re in an emergency situation is how to pay the bill. Life Line Ambulance strives  to alleviate this stress by providing exceptional customer service throughout the process, including billing. We assign one customer service representative who works with you and your account from the time service is rendered to when the bill is paid in full. If you have questions, you will speak to one caring representative.

Pay Your Bill Online


Billing Frequently Asked Questions

Q: How are the rates and charges assessed on my bill?

All ambulance providers in Arizona are regulated by the Arizona Department of Health Services.  ADHS also regulates and sets all ambulance rates and charges.  These rates take into consideration the expenses for readiness to respond, response time requirements, medical equipment, labor costs and the cost of government requirements to accept assignment of Medicare and AHCCCS.

Q: Why does Life Line send me a bill after I’ve received services?

Life Line Ambulance is a private ambulance company and our services are not funded through tax revenues or subsidies, as are other emergency services.  Therefore, you and/or your insurance provider are responsible for the payment of services.

Q: Does my insurance company pay for this bill?

Most private insurance providers, Medicare and AHCCCS, cover emergency and medically necessary non-emergency medical transportation, but it is always best to check with your provider BEFORE you have a critical event in your life. Know your coverage now, so you won’t have to worry while you or your loved ones heal.

Q: Does Life Line submit this bill to my insurance company?

Yes, Life Line will submit a claim to your insurance company and/or a billing statement to you after your emergency event or non-emergency transportation. 

Q: What insurance companies does Life Line work with?

Life Line submits claims to:

  • Medicare

  • AHCCCS/Medicaid programs

  • Private insurance companies, such as automobile and health

  • Worker’s compensation programs

  • Specialized health programs

Q: What does this bill cover?

Your bill details the services you received from Life Line, including the initial response of the Life Line EMS team, the ambulance transportation, mileage, treatments you received and supplies that Life Line’s EMTs and Paramedics used on your behalf.

Q: When is payment due, and what forms of payment do you     accept?

Payment in full is due 30 days after we generate the first billing statement.  Life Line accepts personal checks and major credit cards (Visa, MasterCard, Discover and American Express).  For your convenience, payment can be made online any time of the day or night at “Pay Your Bill Online”.

Q: Can I get a discount on my bill?

As stated above, Life Line’s rates and charges are regulated by the Arizona Department of Health Services and those regulations do not permit discounting of any kind.

HIPAA Information

Please see our privacy policy for HIPAA information.

 

 
Corporate Headquarters:
1099 W. Iron Springs Road
Prescott, AZ 86305
(800) 418-5523 · (928) 445-3814
Fax (928) 778-1477·info@lifelineaz.com

   
    © 2009, Life Line Ambulance Service, Inc.
                            All Rights reserved

 
Home
· Ambulance Services · Stand-by Services · Account Services · Specialized Services · Community Service
Human Resources · Communication Center · History · Resources · Media · Contact Us · Team Members