Patient/Insurance Billing
The last thing you should have to worry about
when you’re in an emergency situation is how to pay the bill. Life
Line Ambulance strives to alleviate this stress by providing
exceptional customer service throughout the process, including
billing. We assign one customer service representative who works
with you and your account from the time service is rendered to when the
bill is paid in full. If you have questions, you will speak to one
caring representative.
Billing Frequently Asked
Questions
Q: Why does Life Line send me a bill after I’ve received
services?
Because Life Line is a private ambulance
company, our services are not funded through tax revenues, as are
other emergency services. Thus, you and/or your insurance provider
must pay for our services. Our rates are set and regulated by the
Arizona Department of Health Services.
Q: Does my insurance company pay for this
bill?
Most private insurance providers, including Medicare
and AHCCCS, cover emergency and medically necessary non-emergency
medical transportation, but it is always best to check with your
provider BEFORE you have a critical event in your life. Know your coverages now, so you won’t have to worry about that while you or
your loved ones heal.
Q: Does Life Line submit this bill to my
insurance company?
After your emergency event or non-emergency
transportation, Life Line will submit a billing statement to you
and/or a claim form to your insurance company.
Q: What insurance companies does Life Line
work with?
Life Line submits billing claims to:
-
Medicare.
-
AHCCCS/Medicaid programs.
-
Private insurance companies, such as
automobile and health.
-
Worker’s compensation programs.
-
Specialized health programs.
Q: What does this bill cover?
This statement details expenses you incurred
for the service, including those to send out your EMS team, mileage,
treatments you received and supplies the emergency crew used on
your behalf.
Q: When is payment due, and what forms of
payment do you accept?
Payment in full is due 30 days after we
generate the billing statement. Life Line accepts personal checks
and major credit cards.
Q: Can I get a discount on my bill?
Life Line is regulated by the Arizona
Department of Health Services, including the rates we can
charge, and the Arizona statute does not permit any discounting
of any kind.
HIPAA Information
Please see our
privacy policy page 1 and
privacy policy page 2
for HIPAA information.
